Medellín+57 300 912 1247 Bogotá+57 300 913 8149
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Ciel Spa
Home Medellín Bogotá Policies My account
Help via WhatsApp
Home Medellín Bogotá Policies My account Help via WhatsApp

Private customer area

Manage your reservations, gift cards and points in one place

Login with your WhatsApp number, review all your locations, check membership progress and request changes or cancellations when the policy allows it.

International WhatsApp login All your locations Reservations, gift cards and points

What you can do here

Access without passwordsUse your WhatsApp and validate with a one-time code.
Manage all your locationsSwitch between a specific location or all locations linked to the same WhatsApp.
Track membership benefitsReview points, progress and benefits available for your current tier.

Secure access

Log in with WhatsApp

Complete your registration

Validate code

Your access is linked to your WhatsApp number, not to a separate password.

Customer profile

Your account

— Active session

The totals below always consolidate all your linked locations. The location filter only changes the lists and details.

Global overview

Your totals across all locations

Upcoming reservations0
Past reservations0
Active gift cards0
Points balance0
Points value$0
Annual spend$0

Membership

Current tier

1.0x See all tiers

Active benefits

Reservations

Your service history

Recent requests

Changes and cancellations

Gift cards

Your digital gift cards

Points

Balance and movements

Selected reservation

Choose a reservation

Select one reservation to review its policy and options.

Available times

Choose your cabin

This reservation is read-only from your account. You can still review its history and policy here.

Ciel Spa

Use this private area to keep your reservations and benefits organized in Medellín and Bogotá.

Payment methods

We accept debit and credit cards, PSE, transfer and Bre-B / Llave.

Tarjetas débito / crédito Transferencia / QR PSE Bre-B / Llave

Quick links

  • Home
  • My account
  • Booking policies
  • Data processing policy
  • Points policy
  • Gift card policy
  • Membership guide

Ciel Spa Medellín

Strategic location with easy access by car, metro or rideshare.

  • carrera 48a #10 sur-191
  • +57 300 912 1247
  • 06:00 am - 10:00 pm

Ciel Spa Bogotá

Strategic location with easy access by car, metro or rideshare.

  • carrera 14 #112-21
  • +57 300 913 8149
  • 06:00 am - 10:00 pm
© 2026 Ciel Spa