Gift card policy

1. Nature and validity of the gift card

Gift cards are a commercial title issued for the acquisition of services offered by the company. Their validity is one hundred eighty (180) calendar days counted from the date of issue or from the payment confirmation recorded in the system, whichever applies to the transaction.

The general rule is to complete the booking request within that 180-day term.
If the customer requests and secures the booking on day 180, the service may be scheduled for a later date, subject to availability and final operational confirmation.
Once the term expires without a valid booking request, the gift card expires and may no longer be used, unless the company grants an additional reactivation benefit.

2. Booking, open-date gift cards and availability

Gift cards purchased without a reservation date are always subject to actual availability at the moment the customer requests the booking. The mere existence of the gift card does not reserve a date, cabin, professional or time slot.

A requested date is only confirmed when the company validates availability and issues the operational confirmation.
Promotional conditions, professionals, cabins or complementary areas may vary according to the service schedule and the operational capacity in force at the time of booking.
If the gift card was sold with a reservation already included, the final booking still depends on validation of payment, identity and operational confirmation by the company.

3. No refunds and no cash redemption

Gift-card purchases do not grant a refund, return or cash reimbursement right. The amounts paid are applied to the commercial title acquired under these terms.

Gift cards are not exchangeable for cash, bank deposits or account balances payable by the company.
An expired gift card does not generate an automatic credit, refund or enforceable balance in favor of the customer.
Nothing in this policy removes mandatory legal remedies when the impossibility to provide the service is attributable to the company.

4. Once booked, booking policies apply

Once a date and time are assigned to the gift card, the company booking policies in force apply, including the minimum notice for rescheduling or cancellation, no-show consequences and operational validation rules.

The current general rule requires at least 24 hours of notice for cancellations or rescheduling requests.
If the assigned appointment is affected by late cancellation, no-show or other operational events attributable to the customer, the corresponding effects will be governed by the booking policy and by the operational status of the related POS.

Important Booking the gift card does not freeze rights beyond those expressly accepted. Once the appointment is set, the same reservation rules apply as for any other booked service.

5. Expired gift-card reactivation

As an additional commercial benefit, which does not revive any right over the original amount paid and is not mandatory for the company, an expired gift card may be reactivated for one additional term of one hundred eighty (180) calendar days if the company accepts the request and the customer pays the current value of $ $63.000.

Current informational reference value: $63.000.
That value may change without prior notice. The amount in force at the time the reactivation request is reviewed will govern.
Reactivation is discretionary, subject to identity validation, POS status, service availability and internal approval.

Clarification The original gift card remains expired. Any reactivation is a new commercial concession and not an acquired right or a refund of the previous payment.

6. POS grouping and effects between gift cards

Gift cards may be generated under a single POS number. When multiple gift cards remain under the same POS, operational events, penalties, blocks, consumptions, reactivations or other effects associated with one of them may impact the status or management of all gift cards linked to that same POS.

If the customer wants each gift card to be handled under a different POS, each one must be requested and paid individually.
If the company receives a single full payment covering multiple gift cards, it will be understood that the customer accepts that all of them may remain grouped under the same POS, unless separate processing was expressly requested and accepted before payment.
The customer is responsible for informing before payment if a different POS treatment is required for each gift card.

POS Grouped management under the same POS may make the effects of a penalty or operational adjustment visible across the whole group of related gift cards.

7. Withdrawal right (right of withdrawal)

Except in those cases where the withdrawal right is legally applicable, gift cards do not allow refunds, cash returns or reimbursement due to expiration, non-use, unilateral decision of the buyer or beneficiary, or scheduling limitations attributable to the customer.

When the gift card is purchased through remote, telephone, electronic or similar channels, the buyer may exercise the withdrawal right within five (5) business days from the execution of the contract, only in those cases in which such right is legally applicable.

Gift cards used for an immediate reservation or for a reservation scheduled within the five (5) business days following their purchase shall be understood as accepted for early service performance, therefore the withdrawal right may be limited or not applicable in accordance with the law.

The withdrawal right may be limited or not applicable, among other cases allowed by law, when the gift card has already been redeemed in whole or in part, when it has been used to schedule a service whose execution has already begun with customer authorization, or when the associated service must be provided before the legal term expires.

Once the gift card is applied to a reservation, the booking policy in force shall also apply in full.